Privacy Policy
We take your privacy seriously and are committed to protecting your personal information in accordance with Australian privacy laws and regulations.
Last Updated: March 15, 2025
Information We Collect
At lyrenoventa, we collect various types of information to provide you with professional financial analysis services. This includes personal details you provide when creating an account, subscribing to our services, or contacting our team.
Personal Information
Technical Information
We automatically collect certain technical data when you use our platform, including IP addresses, browser types, device information, and usage patterns. This helps us improve our services and ensure optimal performance.
How We Use Your Information
Your information allows us to deliver personalized financial analysis services and maintain the high standards our investment professional clients expect. We process your data lawfully and transparently.
| Purpose | Legal Basis | Retention Period |
|---|---|---|
| Service delivery and account management | Contract performance | Duration of service plus 7 years |
| Financial analysis customization | Legitimate interest | Until account closure |
| Communication and support | Contract performance | 3 years after last contact |
| Regulatory compliance | Legal obligation | As required by law |
Data Protection and Security
We implement comprehensive security measures to protect your information from unauthorized access, disclosure, or misuse. Our security protocols meet Australian standards and industry best practices.
All financial data is encrypted using AES-256 encryption both in transit and at rest. Our systems undergo regular security audits and penetration testing.
Sharing and Disclosure
We don't sell or rent your personal information to third parties. We may share limited information only in specific circumstances outlined below, and always in compliance with Australian Privacy Principles.
Service Providers
We work with trusted service providers who assist in delivering our financial analysis services. These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with ASIC requirements and anti-money laundering obligations.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. We provide clear procedures for exercising these rights and respond to requests within required timeframes.
To exercise any of these rights, contact our privacy team using the details provided below. We'll verify your identity and process your request within 30 days.
Data Retention
We retain your information only as long as necessary for legitimate business purposes and legal compliance. Different types of data have different retention periods based on regulatory requirements and business needs.
Account Information
Active account data is retained while you maintain an active subscription. After account closure, we retain essential information for seven years to meet Australian financial services obligations.
Communication Records
Email correspondence and support interactions are kept for three years after the last contact. This helps us maintain service quality and resolve any potential disputes.
International Transfers
While we primarily process data within Australia, some of our trusted service providers may be located overseas. When transferring data internationally, we ensure appropriate safeguards are in place.
All international transfers comply with Australian privacy law requirements and include contractual protections equivalent to those provided under Australian law. We maintain records of all transfers and the safeguards applied.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You can control cookie settings through your browser preferences.
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled. They enable basic functions like page navigation and access to secure areas.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website. This information helps us improve our services and user experience. These cookies can be disabled without affecting website functionality.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.
Minor updates that don't affect your rights or our core practices may be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your information.
The current version is always available on our website. Previous versions are archived and can be provided upon request for reference purposes.
Privacy Contact Information
For questions about this privacy policy or to exercise your privacy rights, contact our dedicated privacy team:
Address: 1 Murrung Cres, Ngunnawal ACT 2913, Australia
Phone: +61400067615
Email: privacy@lyrenoventa.com
We respond to all privacy inquiries within 5 business days and aim to resolve requests within the timeframes required by Australian law.